So make note. There were some issues with the move, – usual config issues. I also download thousands of images from vendors and manufacturers to my local server. Under the Hitron label, its model number is E31N2V1. A tree limb had been rubbing against the cable and had actually worn thru to the bare wires. Thought I’d offer up what I found. If you do then the router is connected to the modem and the Internet as well. As for your other issue for software to monitor for dropped broadband connections, I cannot think of a solution. Background - After connectivity issues, I was provided a new modem, the E31U2V1 DOCSIS 3.1 Advanced Voice Modem. I said no. MMDVM Duplex Hotspot Radio Station WiFi Digital Voice Modem Support P25 DMR YSF NXDN Slot 1 + Slot 2 for Raspberry Pi Zero,with 4 Antenna,8G TF Card,0.96 OLED and Metal Housing Mounted 5.0 out of 5 stars 2. My modem performs great. View and Download Charter Spectrum E31U2V1 quick installation manual online. But eliminating the Spectrum modem allows calls to work fine. The answer is really in how your games are playing. By now, I hope you have solved your problem. I can ping 192.168.0.1 or 192.168.100.1 but can’t see the login screen for the modem on either xx.100.1 or 0.1. This even includes sending texts using wifi, it’s crazy. This manual is intended for people who want to configure the CGN3’s features via its Graphical User Interface (GUI). After reading the comments here, I have a concern about doing that, as everything generally works just fine. Your issue sounds like the power supply to the modem, or the modem itself is failing. Thanks – TW. I’m still using it. The router is a Sagemcom FAST5280. A Supervisor came out, listened to my problem, and solved my issue in less than 5 minutes. Technicolor provides a full range of DOCSIS capable gateways and modems for the global market combined with award-winning Wi-Fi, and was first to market with a DOCSIS 3.1 certified product allowing cable operators to compete at Gigabit speeds. I would get a Spectrum tech out pronto. Slightly lower. Is there a setting inside the Spectrum unit that needs changed? I owned my own aris modems for several years. I have just moved larrytalkstech.com a new Internet Host Provider. Wondering what would happen if someone hardwired from a device straight to the Ethernet port of the modem. Also, less wireless interferences with 5G. It’s like pulling teeth with Spectrum service tech to please give me any modem besides a Hitron. I had several visits with a Tech, and no positive results. I recently upgraded my Spectrum broadband service to their 1GB plan. I’m definitely reluctant to change anything, especially as we are on the 200Gbps plan, which might be the fastest in our area at this time, but either way is adequate for our purposes. Hitron paves the way for mobile backhaul over a DOCSIS® network with DOCSIS modem to support DOCSIS Time Protocol. Find the office and computer equipment manual you need at ManualsOnline. Customers also bought these products. The CSR could not log into my new modem either. (2)Let’s assume the signal for wired connections leaving the router are 1gig. Recently upgraded from 100/10 to 400/20 service, and picked up this modem from the store while also returning my old one. I still have T-Mobile’s TVision for IP TV. I did see a Cisco login screen one time but that was all. But even with the upgrade I am still buffering. I am just switching over to Spectrum and their modem (Hitron E31N2V1) should arrive soon. I’ve had a tech out 3 times and all cable inside has been replaced. I am not sure you are correct. Thank you very much, Larry! I called and asked for a Supervisor to come out. They rely on 2.4g. (adsbygoogle = window.adsbygoogle || []).push({}); Necessary cookies are absolutely essential for the website to function properly. How to Use this User’s Guide This manual contains information on each the CGNV’s GUI screens, and describes how to use its various features. If they use their mobile hot spot instead of wifi no issues. I do not know if you are buying Nascar as a service from Spectrum, or it is a separate app. Here’s my question, since there are comments here about the DOCSIS3.1 Spectrum modems automatically choosing which band to use: will it interfere or otherwise override the 2.4GHZ/5GHz settings in my router? I decided to leave well enough alone and let both the components be for awhile. If your modem is broadcasting both bands, then your devices should be able to log into the appropriate band. What router did you go with or recommend? Then, Techicolor also sells this modem, with a model number of E31T2V1, – the very same model number as the Spectrum branded modem. Before I called Spectrum. But for some reason doesn’t work for get internet that way. In summary, DOCSIS 3.1 is a good thing. Grandfather. About Us . Ubee has also labeled this modem as a E31U2V1. I logged into my Spectrum account and tried to look at the hardware that they had listed for my account. I have a 300 Mbps download plan, and am consistently getting speeds in the 340–350 Mbps range. What these specs are referring to is the VOIP service. When I do a speed test it looks like I get around 32 mbps. (1) What is DOCSIS 3.1 and why should I use DOCSIS 3.1 technology? i was recently supplied by Spectrum with a Hitron E31N2V1 modem. Of course, if your devices are on WiFi, they will need to handle speeds with 802.11 n or 802.11 ac to be able to achieve 300mbps. A brand new $130 router does the same thing even with all other wifi devices disconnected from the router. I have not been able to get the modem to generate a setup screen. Under the Hitron label, his model number is E31N2V1. I am using the same Asus router, and it works fine. I stream all of our television and movies. Docsis 3.1 eMTA PC20 Cable Modem Model E31N2V1 Used (4) from $30.48 & FREE Shipping. We'll assume you're ok with this, but you can opt-out if you wish. Hi . The fourth visit from spectrum tomorrow. Though I don’t do much gaming, I send and receive a lot of data through the modem. Devices closer to your router would likely most benefit from 5G, while those further away would benefit from 2.4G. The cable’s insulation, next to the connector was gone. There is no access to the d3.1 modems used by spectrum unless you are a tech w access to their applications. Also notice that in the spec sheet, it clearly says this uses the Intel Atom Puma 7 processor. I believe the “U” in your modem’s model number is for Ubee. Here are 4 things you might try: (1)If I understand, speed tests both “to” and “from” the modem provide 1gig speeds. I have done this before, ages ago. thank you for this information source. This modem with many names and model numbers has earned its place in Yeah you can see which model the mystery modem box is during Spectrum activation. It seems I had to replace them every single year because they would intermittently lose connection until they would no longer provide any type of stable internet. I hate to enter the “Install Zone”: that place we go too often that “should take a few minutes” but ends up being days of hair-pulling! I had an older Arris that was replaced with a Tecnicolor (voice) modem. I have Spectrums ELP services but I never remember having this many issues watching NASCAR. No one had gotten in them (yet). Hopefully, one of our readers can give us both an answr. They are not really durable. From the specs sheets, clearly the same stuff for many units. In one afternoon, between 12:00 and 4:00, while I was attempting to work on a project on my computer, Spectrum disconnected something like 32 times!!! For me, the odds on a fourth one lasting longer than a year were not good. The Spectrum E31T2V1 cable modem seems to have been made by Hitron (the linage is still a little vague). Powered everything down, swapped hardware, then powered everything back up (according to protocol). All three techs said what a shame it was that I exchanged the equipment. All the E31_2V1 cable modems have DOCSIS 3.1 and are backward compatible to DOCSIS 3.0. The Spectrum rep did not ask for my router’s MAC address. Lots of confusion. The DOCS3.1 works fine. As well as packet loss. It had a lot of the “right” configuration options, and I felt fairly comfortable that it was at least an “OK” router. When the last one failed, I bought an Asus RT-AC68U. Thanks Larry. HUGE mistake. I can export a text log but it isn’t clear what is happening. This manual is intended for people who want to configure the CGN’s features via its Graphical User Interface (GUI). The Spectrum E31T2V1 cable modem seems to have been made by Hitron (the lineage is still a bit vague). Your email address will not be published. I had the RAC2V1K version, and went through 3 of them in three years. That being said, as it was then, and as it is now, that modem has been rebranded in many variants and incarnations (even the size of some of the variants is actually smaller than the original), I wouldn’t bet on what you would find inside. If memory serves me right, computer-to-computer connection requires a differently wired Ethernet cable, designed specifically for this type of connection. Thanks. All other programs and services seem to do just fine. However, I do remember that one version (or rather variant) does have a microphone. Your email address will not be published. 3. Then the modem repeats the light sequence by blinking the blue light 10 times and then freezes the blue and red lights once. In order to get the specs for the modem, I needed to figure out who actually made the thing. Cable Operators across the world have adopted DOCSIS standards for providing Internet data, voice, and video services using existing cable TV systems(1). My lights are blue. TP-Link AC1900 Smart WiFi Router (Archer A9) - High Speed MU-MIMO Wireless Router, Dual Band, Gigabit, VPN Server, Beamforming, Smart Connect, Works with Alexa, Black. Sorry for late reply. I decided to do some digging. After each disconnect, my Ubee modem/router combo would restart, then my hardware firewall would restart, then some or all of my iOT’s wold fail to reconnect to the wifi portion of the router (and then be nudged by me manually to get them back on the network, or to my wifi extender). Now it could be that with packaging change it was switched to Broadcom, but when that happens, often the model number changes too (like in E-31-N-2-V-2 as in Version 2) but not seeing that here. read more. If Nascar is running fine, then turn the firewall back on, and check your firewall settings to determine which setting is blocking Nascar. After finding more about the modem’s specs, I am glad I didn’t. 1 offer from $115.80 #26. So I cant begin to figure out what is going on. You might find a result with Spectrum’s commercial services for business customers. Here is the manual for it: He went to check it. My network would not stay connected. Previous page. O, the Network Map, do you have a WAN IP address? As he was leaving, he casually mentioned I should bring my modem and router to the Spectrum store and exchange them for new equipment. Currently, there is a direct (DTV) cable connection to the back of the modem. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. This required replacing the cable modem and router with a Spectrum E31T2V1 cable modem and a Spectrum SAC2V1K router. DOCSIS 3.1 Advanced Voice Modem. No GUI on Hitron eMTA E31N2V1 DOCSIS 3.1 Modem? My company’s old VPN, AT&T Global Network, would pop-up when the connection was lost so I was always aware of when/if it happened. After all this, if your speed is still bad, your problem probably isn’t with Spectrum’s equipment. I have the same modem and I also have the 300 mb connection. You should be able to connect both routers. We’d have to buy our own cable modems if we want access to their technical datas. If you can find out the Spectrum’s DNS server’s IP address, it should work. Tips, Reviews, News, Commentaries, and Discussions. This site uses Akismet to reduce spam. This may or may not be your specific problem. If you find a source that works, please let me know. Now, the device blinks the blue light next to Power about 10 times and then it once freezes both the blue light along with a new second light, the battery red light which is lower. Would SIP ALG be enabled on these modem? I get refused using 192.168.100.1 or 192.168.0.1. Jan 26, 2021. (3)For 1gig wireless connections, your router must send a WiFi signal with the 5G band using the Wifi standard 8.11ac. Notice that both of these look nothing like what appears to have been re-packaged for Spectrum/Charter under the brands of Hitron, Ubee and Technicolor with precisely the same model numbers (and U and T variants). Here is a link that will help you: https://m.wikihow.com/Connect-Two-Routers, Larry I have the Spectrum Modem you describe. Continuous internet speed test tool – StarTrinity.com Forum discussion: Just picked up this modem from my local office. The WORST part about this issue, Spectrum doesn’t see any issues on their end. We just had a 14-hour Spectrum internet outage requiring a call to refresh the modem signal. I cant find product info from the manufacture from the modem, even on their site. Unfortunately it did not solve my issue. (my laptop wired hit about 350mpbs). This website uses cookies to improve your experience. These rely and work with my appropriate phone app. That being said, if you unplug the modem and the phones work fine, it pretty much points to the modem being the problem. Were speeds taken from an ether-net port directly from the router? Hello, on Monday I upgraded my spectrum internet to the 1gig service they used the Ubee version of the E31U2V1 Modem. Hadn’t noticed that anyone mentioned the username/password. My Spectrum modem is the E31U2V1. Did you every find out what battery it needs? Sorry figured it out. my network. The Login screen displays. I use PingPlotter to monitor the internet. However, getting someone higher up the chain-of-command may bring you better results, it did for me. How can I find out which version I have or is there a way for me to see if mine has a microphone just but looking at it? Modem; E31N2V1; Hitron E31N2V1 Manuals Manuals and User Guides for Hitron E31N2V1. 2) Enter the E31N2V1’s IP address (default 192.168.100.1) in the URL bar. Router logs shows it with timestamps. No router. It’s due to this modem having the Puma chipset that is defective. Have you had problems keeping connections? Sorry for the late response. My version of the modem (Spectrum now terms it a model 80, yours is a model 81), does not offer a battery port. As far as being able to log into the modem, I am no help, as I have not been able to log into it either. I don’t like the idea of being at the mercy of the power company for communications to work. Sorry for the lateness of this response. To get all the specs on the E31_2V1, click HERE (Spoiler Alert: They are impressive). If there are any suggestions please let me know. The Spectrum supplied E31_2V1 modem functions well; however the Spectrum branded router works adequately, when it’s working. I did find a detailed “Charter D31 eMTA – E31N2V1 User Guide.pdf” that shows the detailed goodies inside. Has anyone else seen more on this? Al, similar experience here. If the speed is still good, then check it leaving the router, if it’s good there, then check to see if your cables are connected OK, and in any event, have them replaced, as well as any connectors. I can’t find a user manual on it? Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. Wish I had another service to compare this to but this is it for me. Beyond this, a call to ASUS might be in order. Hitron modems are trash. I have gone through 3 in as many years. DOCSIS 3.1 has a maximum upstream speed of 1 Gbps (3.0 is 200 Mbps). Just plug an ethernet cable from the modem, to the WAN port on your router. The E31_2V1 is a modem only. We now tend to have one device receiving decent service/speed, but any other device we try to use receives significantly throttled speeds – making them almost unusable. You know, the old “If it ain’t broke don’t fix it”. This category only includes cookies that ensures basic functionalities and security features of the website. I did the greater than 10 sec reset. ODIN1112 DOCSIS 3.1 cable modem enables cable operators to enter the lucrative mobile market with small cell deployments for LTE and 5G . We have the “Spectrum” E31T2V1 modem, TCH P/N: CVA4001CHR-R (the Technicolor version I believe) from Spectrum, made 5/2019. You did not say what kind of problems you are having streaming data. There are areas in my house when a device can function effortlessly on 2G, where the same device on 5G drops signals and looses packets. I tried to find a source to accomplish this, but after a lot of research, came up empty-handed. Previously Spectrum techs would suggest to save 5g for TV streaming, and use 2.4g for phones, tablets, computers, smart devices, etc. If Nascar is a service you a purchasing from Spectrum, then Nascar data is going to your cable box. When the installer connected these two components, I noticed the new router and modem were simply branded “Spectrum”. Do I need to have Spectrum put this modem into bridge mode if I already have my own router? Required fields are marked *. I have the Netgear Orbi mesh network. ARRIS may make improvements or changes in the product(s) described in this manual at any time. Recently, that wonderful euphoric digital state ended rather abruptly. DOCSIS 3.1 is found in all the E31_2V1 models of this modem. After 10 seconds, release the button. After bridge mode is enabled you should only have the third party router connected to the Hitron, nothing else. You can get the IP address from, among other places, your router. Also, the E31T2V1 has not had any problems. You are correct. After climbing a ladder and going “up the pole”, he brought back a piece of cable and the connector. 2012-2021 ManualsLib. He snipped out the bad piece, added a new connector to the existing cable. I see that an external battery can be plugged in to this unit but I can’t find anywhere info on what battery pack would fit it.